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If the customer is an entrepreneur, he has no right of withdrawal according to § 312d BGB in conjunction with §§ 355, 356 BGB. The right of withdrawal only applies to consumers.
- Cancellation policy -
You have the right to cancel this contract within fourteen days without giving any reason. 
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must send us 
Name: Feuerpfeil GmbH
Address: Eppendorfer Baum 13, 20249 Hamburg / Germany
Phone: +49 (40) 4804024
E-mail: kontakt@feuerpfeil.co

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. 
In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation 
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. 
We shall bear the costs of the return shipment.
You will only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a manner not necessary for the inspection of the condition, properties and functioning of the goods.
Sample cancellation form

If you want to revoke the contract, please fill out this form and send it back. Download form.


To:

Feuerpfeil GmbH

Eppendorf tree 13

20249 Hamburg

 

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):

 

.....................................................

 

.....................................................

ordered on (*): 

.....................................................

 

 received on (*):

.....................................................

 

Name of consumer(s):

.....................................................

 

Address of consumer(s):

 

.....................................................

 

.....................................................

 

Date:

 

........................................................

Signature of the consumer(s) 

(only in case of communication on paper)

 

- End of the cancellation policy -

Right of Withdrawal

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