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FAQ- Frequently asked questions. Frequently asked questions and the appropriate answers


Transparency is important to us! That's why you'll find all the information you need about your order, our products and more here. We thank you for your interest and look forward to helping you further.


Information about our products:


How do I find the right size for my child?


Under the tab Size Tables you will find the size information for our Shaun the Sheep and Bobo Siebenschläfer collections, with the respective age recommendation. This will help you find the right size for your child.


Which washing programme is recommended for Bobo Siebenschläfer clothes?


We recommend the gentle wash cycle at 30 degrees. Please do not use fabric softener. Wash with similar colours and inside out. Do not iron on the print!

What sizes are available?


We offer our fashion in sizes from 62 to 104 (Shaun the Sheep), or 86 to 104 (Bobo Siebenschläfer). You can find all sizes and the appropriate age recommendation in our size chart.


Where can I attach the iron-on Patch? 


On all selected garments. For particularly stressed areas, such as elbows or knees, we recommend sewing on the patches additionally. The same applies to synthetic fabrics such as polyester, as these may have poor adhesive properties in certain cases. Here you will find instructions on how to iron on the patches correctly. If the patch comes off, it can easily be ironed on again.


What material are the products made of?


The children's clothes are all made of 100% GOTS certified organic cotton.


What is GOTS?


Behind the Global Organic Textile Standard (GOTS) is a clearly defined, transparent and comprehensive catalogue of criteria - an advantage over diffusely used terms such as "sustainable fashion", "ethical clothing" and "fair production".


GOTS is the world's leading textile processing standard for organic fibres. As an independent non-profit organisation, it includes ecological and social criteria in the production of textiles. In doing so, the entire textile supply chain is subject to an independent as well as transparent certification process."


*Source:, accessed on 17.01.2023


Do I have a guarantee on my order?


Of course, the statutory warranty period of two years from receipt of the goods applies to all items:


What can I do if my child outgrows the clothes quickly?

We generally recommend ordering the right size, but you can also choose a size larger to be on the safe side. Once your child has outgrown the clothing, we encourage them to simply pass it on to a new owner with our name label. This way, the next child and the environment will be happy about passing it on!


Questions about shipping:


Where is my parcel?


Each package is given a tracking number for secure shipping, with the exception of Iron On patches, which are shipped by Maxi Letter. Click here and enter your tracking number. The current status will then show you where the parcel is at the moment.


How long does the delivery take?


As a rule, delivery takes 2-3 working days. However, this varies if the delivery is being sent outside of Germany. We always try to fulfil your orders and wishes as quickly as possible. However, if there are any delays, we will let you know immediately!


How much does shipping cost?


If you order from Germany, shipping costs a flat rate of 4,50 €. EU Shipping costs a flat rate of 14,00 €, same applies for Switzerland and Norway.


How does the return work?


If the product was not the right one and you want to return it, just fill out the form below. We hope you will find it again next time and thank you for your trust! Please understand, however, that we do not cover the cost of returns.


Which shipping company do we use?


We ship all our orders with DHL. Each order also contains a shipment number so that the progress of the shipment can be tracked online.


How can I change my delivery address later?


Please contact us at: We will then take care of a change of address. If you have already received a consignment number, it is unfortunately no longer possible to change your address. If necessary, please contact our shipping service provider DHL directly for a change of address.


What payment methods are available?

Simply pay by credit card, direct debit, instant bank transfer via Klarna or Paypal. Enjoy your order!

All about sustainability


Why are our products sustainable?


We believe that sustainable production is not only important for the environment, but also for the child! Fabrics made from 100% GOTS certified organic cotton are also better for the child's skin. That's why we focus on fair production and manufacturing, so that our children and the environment are equally well off. We are also into "slow" and "fast fashion". We design clothes that are durable and of high quality so that they can be worn, loved and passed on. From conception to production! Because we only use 3D design, we save a lot of Co2. Find out exactly how it works here


What does GOTS certification mean?

GOTs stands for https://global-standard.orgund is a globally applied standard for the processing of textiles made from organically produced natural fibres and thus an important textile seal. We are proud that our entire range is certified and sustainably produced!


Where are the clothes made?  


Each of the beloved pieces is designed in Hamburg. They are then manufactured and processed in Portugal.


Questions about reviews/ feedback


I have a comment about the product/ shipping/ service, who can I contact? We are looking forward to hearing from you, feel free to send us an email at:


I had a different expectation of the product, how and where can I give feedback?


Feedback is important to us! We want to constantly develop ourselves as a brand and our products. That's why we welcome your feedback at:


Your question was not answered?

No worries, please feel free to contact us with your request and we will take care of any further questions.


Thank you for your interest!

Your Feuerpeil team  

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